Advancements in the Internet of Things [IoT] and cloud technologies, increasing global utility consumption, and the rise in smart city initiatives is boosting the CIS market. Customer Information System (CIS) Market Size – USD 976.1 Million in 2020, Market Growth – CAGR of 11.2%
The global Customer Information System (CIS) market is forecast to reach USD 2.31 Billion by 2026, according to a new report by Reports and Data. The expansion of the Customer Information System market is the result of varied factors. Advancements in digital technology, the Internet of Things [IoT], and cloud technologies are some of the primary contributing factors boosting the growth of the market. Another essential factor propelling the growth of the Customer Information System (CIS) market is the increasing number of government smart city initiatives. Under these smart city initiatives, increasing emphasis is given on sustainability that results in managing transport, water, and energy smartly and effectively.
In addition to the specified factors, the fact that CIS is an essential component of the meter-to-cash value chain for electric, energy and natural gas utilities, which has also resulted in propelling the growth of the market. Key players of the market are taking diverse initiatives that are also having a positive impact on the growth of the market. As an instance, in 2020, SAP, a key player of the market, had introduced SAP Leonardo Partner Medallion Initiative. Under this initiative, 13 partners of SAP would be provided with the necessary support to develop new customer assistance solutions across the globe.
Key participants include Hansen, Oracle, SAP, Itineris, Milestone Utility Services, Fluentgrid, Gentrack, Open International, Cayenta, and Hydro-Comp.
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In regards to the region, Europe occupies the second largest market share in the CIS market. The market dominance of the region is the result of the emphasis on R&D activities, acceptance, and incorporation of innovations along with technological advancements.
Further key findings from the report suggest
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For the purpose of this report, Reports and Data have segmented the global Customer Information System (CIS) market according to Operational platforms, Deployment Type, Component, Application, and Region:
Operational platforms Type Outlook (Revenue, USD Billion; 2020-2028)
Deployment type Outlook (Revenue, USD Billion; 2020-2028)
Offerings Type Outlook (Revenue, USD Billion; 2020-2028)
Application Type Outlook (Revenue, USD Billion; 2020-2028)
Regional Outlook (Revenue, USD Billion; 2020-2028)
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